The products you return must be in the same condition (new, unused and unworn) with all the original packaging and garment tags still attached. We DO NOT accept any item with any indication that it was used, worn or washed incorrectly (so please do check wash instructions on all garments before hand). In such cases the item will be returned to the customer at their cost.

You are also responsible for the safe return of your item to us, and we advise using a recorded delivery service to ensure your parcel is not lost or damaged in transit. Any returned items which are not authorised by a member of staff and accompanied by a copy of the receipt will not be processed and instead will be returned immediately to the customer at their cost.

You are responsible for any shipping costs incurred during the process of returns/refunds. Shipping costs will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. Childsplay will not take responsibility for packages where the postage is unpaid.

If you wish to receive a refund we will re-credit the original purchaser's credit card, debit card or Paypal account for the sums paid less any postage costs. Please allow 3 working days from our receipt of the returned goods or acceptance of a cancellation for a refund to be processed. You will receive a confirmation e-mail once the transaction has been processed. Please allow up to 10 working days for the funds to reflect on your account.
In some cases we reserve the right to apply a restocking and handling fee to cover bank charges and admin costs.